Terms

Last updated: 9 October 2026

You upload the photos of a trip, we design a photobook from them, and you can order it printed. Making and previewing a book is free. You pay only when you order.

1. Who we are

Mapories Books is run by Samarti Art Ltd., a company registered in Sofia, Bulgaria. The full company details are on the Legal page. "We" in these terms means Samarti Art. These terms are the contract between you and us when you use the website and the app, and when you order a book.

2. The service

• You can try it without an account. Your work is then tied to your browser and is deleted after 30 days without a visit.
• Signing in (with Google, or with a code sent to your email) saves your books to an account so you can come back on another device.
• The book is designed by software, including AI models that pick photos and write titles and captions. Read the preview before you order: place names, dates and captions can be wrong, and what you approve is what gets printed.
• We may change, pause or stop parts of the free service. Orders already paid are always completed or refunded.

You must be 18 or older to order.

3. Your photos

• Your photos stay yours. You give us permission to store, process and print them only to make your book and run the service for you.
• Upload only photos you are allowed to use, and respect the people in them.
• We do not review photos before printing. We may refuse or cancel an order, and remove content, when it is clearly illegal. If we cancel a paid order for this reason before printing, you get your money back.
• We do not use your photos for advertising and do not show your book to others unless you share it yourself.

How photos and their data are handled is described in the privacy policy.

4. Ordering and paying

• The product is a printed hardcover photobook made from your design. The size, page count and price are shown before you pay.
• Prices include VAT. Delivery is shown separately before you pay and is part of the total.
• Payment is taken by Stripe when you place the order. We never see or store your card number.
• The contract for the book is made when we confirm your order by email.
• A discount code applies once per order and cannot be combined with another offer; the larger of the two applies.
• Once ordered, the book's design is frozen: what you saw in the final preview is what is printed.

5. Printing and delivery

• Books are printed on demand and shipped by our print partner Gelato and its local print houses and carriers.
• We deliver to countries of the European Union. The countries offered are listed at checkout.
• The delivery time shown at checkout is an estimate. We email you when the book ships, with tracking where the carrier offers it.
• Check the delivery address before paying. A book returned because of a wrong address can be sent again at the cost of the new delivery.

6. Cancelling an order

Every book is made to order from your own photos. For that reason the 14-day right of withdrawal that normally applies to online purchases does not apply: it is excluded for goods made to the consumer's specifications or clearly personalised (Article 16(c) of Directive 2011/83/EU; Article 57(3) of the Bulgarian Consumer Protection Act).

Until we pass your book to the printer, you can cancel from your order page for a full refund. After that the order cannot be cancelled; write to orders@maporiesbooks.com with your order number and we will see what is still possible.

7. If the book arrives wrong

You have the legal guarantee of conformity under Bulgarian and EU law for two years from delivery. In practice:

• Print defect, damage in transit, wrong or missing book: write to orders@maporiesbooks.com with the order number and photos that show the problem. We reprint and resend at no cost, or refund you in full if you prefer or a reprint is not possible.
• Please tell us soon, ideally within 14 days of delivery: it lets us claim with the printer and the carrier. Your legal rights are not shortened by this.
• Parcel not arrived: if tracking shows no delivery 10 working days after the estimated date, tell us and we resend or refund.
• You do not need to send the faulty book back unless we ask, and then at our cost.

These are not defects:

• small differences in colour between your screen and print;
• soft or grainy prints from photos that were low in resolution or blurred to begin with;
• texts, names, dates or photo choices that were already visible in the preview you approved.

Refunds go back to the payment method you paid with, usually within 5 to 10 working days.

8. Your account

• You can delete an unfinished book yourself. To delete your account and everything in it, write to office@maporiesbooks.com; see your rights.
• We may suspend an account that abuses the service, for example automated uploads or attempts to break in.

9. Our responsibility

• We are responsible for delivering the book you ordered, as previewed, and for fixing it when we do not.
• The free service is provided as it is. We keep your uploads safe with care, but it is not a backup: keep your original photos.
• We are not liable for losses we could not reasonably foresee, or for delays caused by events outside our control such as carrier strikes or customs.
• Nothing here limits liability that the law does not allow to be limited, or your rights as a consumer.

10. Law and changes

• Bulgarian law applies. If you are a consumer in another EU country, you keep the protection of the mandatory consumer rules of the country where you live, and you may bring a claim in its courts.
• Where to complain if we cannot agree is listed on the Legal page.
• We may update these terms. An order is always governed by the terms in force when it was placed. If a change matters for account holders, we say so by email before it takes effect.